Asked often. Answered straight.

All of Pakistan. Publish or book a carpool in any city, and on intercity routes between them - Lahore-Islamabad is the busiest. City guides cover Karachi, Lahore, Islamabad and Rawalpindi, Faisalabad, Multan, Peshawar and Hyderabad, and the same app works everywhere else.

Creating an account, verifying your CNIC and searching rides are free. Passengers pay the per-seat fare the driver sets - typically a third or less of a ride-hailing fare on the same route. A Johar Town → Gulberg commute that costs around PKR 900 by ride-hailing runs about PKR 250 as a shared seat.

The price you see at booking is the price you pay. Nothing is added afterwards.

Carpooling is not: the driver was making the journey anyway, and you share its cost. For a ride that comes to you there is Karwano Go - on-demand bikes, rickshaws and cars at a fare you agree with a verified driver, in the same app and switched on city by city. Food delivery follows as Karwano Eats.

You top up your Karwano wallet before booking. When you book a seat, the fare moves into escrow - held by Karwano, not yet paid to the driver. It stays there for the whole ride and releases to the driver only after the ride completes.

Nobody rides hoping the other person pays up. The money is already settled - safely.

No - and that is deliberate. Escrow can only protect money it can see: if the ride does not happen, your fare returns straight to your wallet, and if it does, the driver is guaranteed payment. Cash outside the app has no protection, so asking for it is against the community guidelines. If a driver requests cash, report it in the app.

Cancel more than six hours before departure and the full fare returns to your wallet instantly. Inside six hours, 75% is refunded and 25% goes to the driver, who held your seat and may not fill it in time.

If the driver cancels - at any point - you always receive a full refund, and the app suggests alternative rides on the same route where they exist.

Yes, all of it. Mark the ride as a no-show in the app; because the ride never completed, the escrowed fare returns to your wallet in full. No-shows also count against the driver’s reliability record, and repeated ones end an account.

Three things: your CNIC, a valid driving licence, and your vehicle’s registration along with clear photos of the car. Everything is submitted in the app - no office visit. Your car does not need to be new; it needs to match the photos, be roadworthy, and have a working seatbelt for every seat you offer.

Most drivers are approved within 24-48 hours of submitting complete documents. Blurry CNIC photos and mismatched number plates are the two most common causes of delay, so check both before you submit. The app shows your status at each step, and you can post your first ride the moment you are approved.

Realistically: enough to cover most of your fuel. A driver commuting DHA → Johar Town in Lahore who fills 3 seats at PKR 250 each, twenty working days a month, recovers PKR 15,000 a month.

Fares release from escrow to your wallet after each ride, and you can withdraw to your bank account or mobile wallet anytime. Carpooling is cost-sharing, not a job - think of it as your commute paying for itself.

Press and hold SOS during a ride and two things happen at once: your live location and trip details - driver, vehicle, plate, route - go to the trusted contacts you chose, and our response team is alerted. The SOS line is monitored 24/7, outside general support hours too. There is no menu and no typing; it is built for moments when you can do neither.

Women passengers can filter search results to women-only rides, or to rides with a female driver. Women drivers can mark any ride women-only, and the app enforces it - those seats simply cannot be booked from a male account, which is one of the reasons CNIC verification matters. Tracking, SOS and escrow apply to these rides exactly as they do everywhere else.

After every ride you rate the other person, and a report option sits alongside the rating - plus on every profile and every active ride. Safety reports go to the front of the queue: a person reviews them, both sides are heard, and outcomes run from a warning to suspension to permanent removal. For serious reports the account is suspended while we investigate.

Support answers in-app from 9am to 11pm PKT. SOS is monitored 24/7.

Karwano Go is on-demand ride-hailing inside the Karwano app. You pin your pickup and drop-off, choose a bike, a rickshaw or a car, and offer the fare you want to pay. Nearby verified drivers accept it or send their own price, and you choose. You pay from your Karwano wallet or in cash.

Karwano Go is switched on city by city. It appears inside the Karwano app you already have on the day your city goes live, so riders need no second download. Carpooling is already live across Pakistan. The Karwano Go page on this site lists the cities where Go is live.

Karwano suggests a fair fare for the distance, the time and the vehicle type. You offer the price you want to pay inside a fair range, in PKR 10 steps or by typing it. Nearby verified drivers accept it or send a counter-offer with a countdown, and you accept, counter or decline. Turn on auto-accept and the first driver who takes your price gets the trip.

No. There is no surge pricing on Karwano Go. The fare you and the driver agree before the trip is the fare you pay, and Karwano’s commission comes from the driver’s side, not on top of your fare.

Yes. Pay in cash at the end of the trip, or from your Karwano wallet. Wallet trips hold the fare in escrow from the moment you request and release it to the driver only when the trip completes.

On wallet-paid trips the app shows you a code once a driver is on the way. You tell it to the driver when you are in the car; the driver cannot start the trip without it. It makes sure the money moves only when the ride actually begins. Cash trips do not use a code.

Bikes, rickshaws, economy cars, premium cars and larger family vehicles, as offered in your city. The types available where you are, each with its own fair-fare range, are shown in the app.